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Starting and engaging in conversation
- Ask open-ended questions to get the conversation going.
- Share timely and relevant content, for example, breaking news and exclusive product information.
- Ask your members about their goals for the group.
- Ask your members for feedback on how you can you make this group better.
Keeping your group engaged
- Check at least once or twice a week for requests to join, submissions to approve, and flagged posts to moderate. If possible, check daily to encourage group growth.
- Listen to your group members’ feedback.
- Keep it professional and polite.
- Keep your groupspam-free by reporting spam and reviewing flagged content in your moderation queue. Spam is the top reason people leave groups.
- UseFeature to highlight important conversations and information.
- Encourage engagement with high-quality conversations byclosing announcements, answered questions, and other content that no longer need comments or likes.
- Celebrate milestones. For example, you could send an announcement when your group reaches a certain number of members.
- If you need help managing or moderating, ask one of your top contributors for assistance. You canadd managers and assign moderators.
